Quick Trouble Shooting Guide

For 

Hinovision IP Cameras

Hinovision Technical Team

Aug. 24th, 2018

Ver.2.0

Contents

Hinovision IP cameras can be used along with Hinovision NVR or as standalone devices. This guide will list most commonly seen problems and how to trouble shoot them.

Camera Default Settings

IP address: 192.168.1.64

Username: admin

Password: 12345

I cannot find the camera in the network

Solution:

1. Make sure the camera is powered on by checking the camera status light in the camera housing or check the POE light on the NVR or POE switch
   
2. Check / Exchange a different Ethernet cable
   
3. Try to access the default camera IP address by visiting 192.168.1.64 with Internet Explorer
   
4. Try to find the Camera IP address with SADP tool
   

SADP Download: https://app.box.com/s/8o6x04qsxwara6yz2ko47lt5gshfg2f3

You will be able to find and modify the IP address of all Hinovision cameras across network segment with SADP tool

I cannot connect the camera to NVR

Solution:

1. Make sure the camera is powered on by checking the camera status light in the camera housing or check the POE light on the NVR or POE switch
   
2. Check / Exchange a different Ethernet cable
   
3. Camera/ NVR password mismatch
   

Go the NVR Configuration -> Camera, Select the channel camera is currently on and click on configuration, choose manual and enter the correct camera password.

4. Reset the camera by plug the camera into network, visit the camera with Internet Explorer and then go to configuration page, click on system -> maintenance, then click on Default. Plug it back into the NVR after reboot.
   

I forgot my password

To reset the password, you need to use the SADP tool to generate the camera key request file (.xml)

Please download the SADP tool from the link below.

https://app.box.com/s/dmix8r9t0exurvagtg3jxth0jscy5aog

After you download the SADP tool installation file, install it and run it from your computer.

Connect your computer and camera to the same network. You will see the following interface; check the box of the camera you wish to reset the password. If you did not see the camera, click on refresh. 

Then click on Export button and save the device key.

Send the device key file you just generated along with device Serial number to support@hinovision.com

You can find the device serial no. form the SADP tool. 

It will take about 1 business day to generate the reset key.

Password reset key is time sensitive; you need to use corresponding to the current time.

Also, DO NOT power off the device until you finished the password reset process or the device key will change and password reset key will be invalid.